kayako.com
C
56 of 100
Enterprise AI readiness, from public pages only
Scanned 2026-11-01 from 59 public pages. Methodology 1.0. Category: Customer support.
| Identity | 14 of 14 | |
| Assurance | 17 of 25 | |
| Data and AI terms | 4 of 22 | |
| Deployment | 0 of 6 | |
| Agent readiness | 10 of 13 |
Trend and peers iHow the score moved over the last scans, how it compares with other scored companies in the same market category, and what about the last scan means the score may still move. Everything comes from public pages.
One graded scan so far. The trend shows after the next one.
Peers
Not enough scored companies in this category yet (4 so far, 5 needed).
Likely to change iWhat about the last scan means the score may still move: checks that could not be read, findings waiting for review, an old scan, an older methodology, or a scan that hit its page limit. These describe the scan, not the company.
- 4 findings are waiting for staff review.
Identity
SAML or OIDC single sign-on (10 points) Found
SOC 2 Type II, GDPR, SSO/SAML, role-based access, and audit logs built in from day one.
source
SCIM provisioning (6 points) Under review
Roles and permissions (4 points) Found
You can configure multiple roles, access rights and restrictions for your team in Kayako.
source
Assurance
SOC 2 Type 2 (10 points) Found
SOC 2 Type II, GDPR, SSO/SAML, role-based access, and audit logs built in from day one.
source
ISO 27001 (4 points) Not found in public pages
Pages searched (1)
https://kayako.com/security/
security.txt (2 points) Not found in public pages
Pages searched (1)
https://kayako.com/.well-known/security.txt
Public status page (2 points) Not found in public pages
Pages searched (4)
https://kayako.com/https://kayako.com/statushttps://kayako.com/docshttps://kayako.com/developers
Data and AI terms
No training on customer data (8 points) Not found in public pages
Pages searched (1)
https://kayako.com/legal/tos-archive/
Retention periods (5 points) Not found in public pages
Pages searched (3)
https://kayako.com/about/privacy/http://kayako.com/about/privacy/https://kayako.com/legal/
Subprocessor list (5 points) Not found in public pages
Pages searched (3)
https://kayako.com/about/privacy/https://kayako.com/about/privacy/http://kayako.com/about/privacy/
Data processing agreement (4 points) Found
Data residency (4 points) Under review
Deployment
Private deployment (6 points) Not found in public pages
Pages searched (20)
https://kayako.com/https://kayako.com/security/https://kayako.com/pricing/https://kayako.com/blog/important-kayako-classic-security-update/https://kayako.com/helpdesk-comparison/https://kayako.com/blog/customer-trust/https://kayako.com/email-support-ai/https://kayako.com/ai-chatbot/https://kayako.com/customer-support-ai/https://kayako.com/ticketing-ai/https://kayako.com/ai-shared-inbox/https://kayako.com/omnichannel-ai-customer-support/https://kayako.com/retail-customer-support/https://kayako.com/buy-now-terms-conditions/https://kayako.com/country-specific-terms/https://kayako.com/blog/how-slas-make-customer-delight-a-business-policy/https://kayako.com/help-desk-software-integrations/https://kayako.com/blog/top-ai-customer-service-chatbot-software/https://kayako.com/blog/ai-chatbot/https://kayako.com/help-desk-software/customer-journey/
Customer-managed keys (4 points) Under review
Agent readiness
Public API reference (5 points) Found
The Kayako API (the API) is our proprietary REST API implementation.
source
Official MCP server (6 points) Under review
Controls on AI agent actions (4 points) Found
Audit log export (2 points) Partly found
Role-based access and audit logs.
source
AI use policy (2 points) Not found in public pages
Pages searched (20)
https://kayako.com/security/https://kayako.com/legal/https://kayako.com/blog/important-kayako-classic-security-update/https://kayako.com/helpdesk-comparison/https://kayako.com/about/terms-of-use/https://kayako.com/blog/customer-trust/https://kayako.com/email-support-ai/https://kayako.com/ai-chatbot/https://kayako.com/customer-support-ai/https://kayako.com/ticketing-ai/https://kayako.com/ai-shared-inbox/https://kayako.com/omnichannel-ai-customer-support/https://kayako.com/retail-customer-support/https://kayako.com/legal/maintenance-and-support/https://kayako.com/buy-now-terms-conditions/https://kayako.com/legal/professional-services-terms-and-conditions/https://kayako.com/legal/prime-terms-and-conditions/https://kayako.com/country-specific-terms/https://kayako.com/legal/free-trial-license-agreement/https://kayako.com/legal/tos-archive/
Changelog
- 2026-11-01: First score, 56
Scores older than an hour can be refreshed.