liveagent.com
D
40 of 100
Enterprise AI readiness, from public pages only
Scanned 2026-11-01 from 49 public pages. Methodology 1.0. Category: Customer support.
| Identity | 9 of 14 | |
| Assurance | 2 of 23 | |
| Data and AI terms | 10.5 of 21 | |
| Deployment | 0 of 10 | |
| Agent readiness | 12 of 15 |
Trend and peers iHow the score moved over the last scans, how it compares with other scored companies in the same market category, and what about the last scan means the score may still move. Everything comes from public pages.
One graded scan so far. The trend shows after the next one.
Peers
Not enough scored companies in this category yet (4 so far, 5 needed).
Likely to change iWhat about the last scan means the score may still move: checks that could not be read, findings waiting for review, an old scan, an older methodology, or a scan that hit its page limit. These describe the scan, not the company.
- 5 findings are waiting for staff review.
Identity
SAML or OIDC single sign-on (10 points) Partly found
Single sign-on (SSO)
source
SCIM provisioning (6 points) Under review
Roles and permissions (4 points) Found
Assurance
SOC 2 Type 2 (10 points) Not found in public pages
Pages searched (2)
https://www.liveagent.com/gdpr/https://www.liveagent.com/blog/best-softphone-voip-in-2026-the-complete-comparison-guide/
ISO 27001 (4 points) Not found in public pages
Pages searched (2)
https://www.liveagent.com/checklists/call-center-security-checklist/https://www.liveagent.com/gdpr/
Trust center (5 points) Not found in public pages
Pages searched (4)
https://www.liveagent.com/https://www.liveagent.com/.well-known/security.txthttps://www.liveagent.com/security/https://www.liveagent.com/trust/
security.txt (2 points) Not found in public pages
Pages searched (1)
https://www.liveagent.com/.well-known/security.txt
Bug bounty or disclosure program (2 points) Under review
Data and AI terms
No training on customer data (8 points) Not found in public pages
Pages searched (4)
https://www.liveagent.com/security-privacy-policy/https://www.liveagent.com/gdpr/subprocessors/https://www.liveagent.com/terms-and-conditions/https://www.liveagent.com/privacy-policy/
Retention periods (5 points) Partly found
Subprocessor list (5 points) Under review
Data processing agreement (4 points) Found
Your data is stored in the region you choose at sign-up (Germany and Ireland in the EU, Northern Virginia and Northern California in the US, or Singapore), and LiveAgent signs a data processing agreement on request; see security .
sourceGDPR & DPA
sourceEU accounts are hosted on Amazon Web Services in Germany and Ireland, and we sign a GDPR data processing agreement (DPA) with every customer who asks.
source
Deployment
Private deployment (6 points) Not found in public pages
Pages searched (2)
https://www.liveagent.com/checklists/call-center-security-checklist/https://www.liveagent.com/blog/best-softphone-voip-in-2026-the-complete-comparison-guide/
Customer-managed keys (4 points) Not found in public pages
Pages searched (2)
https://www.liveagent.com/blog/liveagent-vs-zoho-desk-ai-comparison/https://www.liveagent.com/ai-powered-software/
Agent readiness
Official MCP server (6 points) Found
MCP server for your own AI tools
source
Controls on AI agent actions (4 points) Under review
Audit log export (2 points) Partly found
plus more AI agents (50), branding removal, the MCP server and an audit log.
source
AI use policy (2 points) Not found in public pages
Pages searched (20)
https://support.liveagent.com/840770-Complete-API-referencehttps://www.liveagent.com/help-desk-software/https://www.liveagent.com/gdpr/https://www.liveagent.com/blog/liveagent-vs-zoho-desk-ai-comparison/https://www.liveagent.com/blog/liveagent-vs-intercom-fin-ai-chatbot-comparison/https://www.liveagent.com/blog/best-softphone-voip-in-2026-the-complete-comparison-guide/https://www.liveagent.com/blog/live-chat-security/https://www.liveagent.com/author/dpison/https://www.liveagent.com/checklists/call-center-security-checklist/https://www.liveagent.com/customer-support-glossary/call-center-supervisors/https://www.liveagent.com/checklists/call-center-compliance-checklist/https://www.liveagent.com/features/help-desk-security/https://www.liveagent.com/checklists/call-center-supervisor-daily-checklist/https://www.liveagent.com/features/sla-compliance-report/https://www.liveagent.com/academy/call-center-policy-and-compliance/https://www.liveagent.com/success-stories/liveagent-solid-trust-pay/https://www.liveagent.com/terms-and-conditions/https://www.liveagent.com/features/chatbot/https://www.liveagent.com/features/ai-assistant/https://www.liveagent.com/features/ai-ticket-summary/
Rate limits documented (not scored) Under review
Changelog
- 2026-11-01: First score, 40
Scores older than an hour can be refreshed.